Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Information We Collect

At nolusveloolino, we collect information that helps us provide better financial forecasting and budgeting services. Here's what we gather and why:

Personal Information: When you create an account, we collect your name, email address, phone number, and business details to set up your profile and communicate with you effectively.
Financial Data: To provide accurate forecasting services, we may collect business financial information, revenue figures, and expense categories that you choose to share with us.
Usage Information: We track how you interact with our platform - which features you use most, time spent on different sections, and your preferences to improve our service.
Device Information: We collect basic device data including IP address, browser type, operating system, and device identifiers for security and optimization purposes.
Communication Records: When you contact our support team or participate in surveys, we keep records of these interactions to provide better assistance.

Australian Privacy Act Compliance: We collect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We only collect information that is necessary for our business functions or required by law.

How We Use Your Information

Your information serves specific purposes that directly benefit your experience with our financial services:

Providing personalized financial forecasting and budgeting recommendations based on your business profile
Processing your transactions and maintaining accurate account records
Sending important updates about your account, service changes, or new features that might benefit your business
Improving our algorithms and services based on usage patterns and feedback
Ensuring platform security and preventing unauthorized access to your financial data
Complying with Australian financial reporting requirements and tax obligations where applicable

Data Sharing and Third Parties

We're selective about when and how we share your information. Here's our approach to data sharing:

Service Providers: We work with trusted Australian and international partners for payment processing, cloud storage, and analytics. These providers are contractually bound to protect your data.
Legal Requirements: We may share information when required by Australian law, court orders, or regulatory bodies such as ASIC or the ATO.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction.
Consent-Based Sharing: We'll never share your personal or financial information for marketing purposes without your explicit consent.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information:

Access: Request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correction: Ask us to correct or update any inaccurate or outdated information in your profile.
Deletion: Request deletion of your personal information, subject to our legal obligations to retain certain records.
Portability: Request your data in a commonly used format to transfer to another service provider.
Opt-out: Unsubscribe from marketing communications at any time using the links in our emails or contacting us directly.
Restrict Processing: Limit how we use your information in certain circumstances.

How to Exercise Your Rights: Contact us at support@nolusveloolino.com with your request, including proof of identity. We'll respond within 30 days and won't charge fees for reasonable requests under Australian privacy law.

Data Security and Protection

We take data security seriously, especially when handling financial information. Our protection measures include:

End-to-end encryption for all data transmission and storage of sensitive financial information
Multi-factor authentication options for account access and administrative functions
Regular security audits conducted by independent Australian cybersecurity firms
Employee training programs on data handling and privacy protection protocols
Automated backup systems with secure, geographically distributed storage locations
Incident response procedures to quickly address any potential security breaches

Data Retention and Deletion

We keep your information only as long as necessary for legitimate business purposes or legal requirements:

Account Information: Retained while your account is active and for 7 years after account closure to comply with Australian business record requirements
Financial Data: Kept for 5 years after your last transaction to meet ATO record-keeping obligations
Communication Records: Maintained for 3 years for quality assurance and training purposes
Usage Analytics: Aggregated and anonymized data may be retained indefinitely for service improvement
Marketing Preferences: Stored until you change your preferences or close your account

International Data Transfers

While we primarily store data within Australia, some information may be processed overseas:

Cloud services may utilize servers in the United States, Singapore, and European Union countries with adequate privacy protections
Customer support tools may temporarily process data in countries with equivalent privacy standards to Australia
All international transfers comply with APP 8 requirements and include appropriate safeguards
We maintain contracts with overseas providers that require equivalent privacy protection

Cookies and Tracking Technologies

We use various technologies to enhance your experience and analyze platform usage:

Essential Cookies: Required for basic platform functionality, login sessions, and security features
Analytics Cookies: Help us understand how users interact with our platform to make improvements
Preference Cookies: Remember your settings and customization choices across sessions
Marketing Cookies: Used only with your consent to provide relevant content and measure campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform functionality.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll:

Email you about important updates that affect how we handle your information
Post notifications on our platform highlighting key changes
Provide 30 days notice for changes that materially impact your privacy rights
Maintain an archive of previous policy versions for your reference

This privacy policy was last updated on January 15, 2025. Previous versions are available upon request.

Privacy Questions or Concerns?

Our privacy team is here to help with any questions about your personal information or this policy.

Email: support@nolusveloolino.com

Phone: +61 3 9806 4038

Address: 302 Crown St, Wollongong NSW 2500, Australia

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au